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CEO’S MESSAGE

It is hard to believe that the year 2020 has come and gone, and with it, the anniversary of the first confirmed case of COVID-19 in Canada, on January 27. Together, we have experienced a year of great challenges related to the pandemic. Across the World, Canada and the Province, businesses, citizens and governments have all been faced with unprecedented and ongoing impacts of COVID-19; with the Second Wave hitting us just in time for the winter holiday season.

February is a month that we all look forward to by way of celebrating holidays and events – such as Lunar New Year, Family Day Long Weekend and Valentine’s Day. These celebratory events not only help us get through winter but allow us to spend more time with family and friends. There is no question, that this year, things have been very different.

Caseloads have plateaued, but with the new variants in our midst, we all need to continue doing all that we have in the months past, so as to keep everyone safe and healthy. The Provincial lockdown has significantly helped in curtailing the spread of COVID-19. As we move through this critical time, MLP Residence continues to monitor the situation on a daily basis, with safety and IPAC protocols being of paramount significance. MLP Residence’s mandate remains unchanged – to do everything in its jurisdiction to keep our residents and team members safe.

Preventing the virus from entering our Residence during this period has not been easy. As you are aware, MLP has not had a single case of COVID-19 amidst our Community, which is testimony to the hard work and dedication of our front-line workers. These individuals have sacrificed their time, energy and resources to ensure that everyone who works and lives at MLP remain safe and healthy. We are ever so grateful and privileged to be part of a team who work tirelessly, devoutly, and with focus to keep everyone safe. We recognize that this is not an easy accomplishment. We are forever indebted to our wonderful and awesome team and applaud their tenacity and dedication.

With guidelines and recommendations received regularly from the Ministry of Seniors and Accessibility, RHRA, ORCA and Public Health Ontario; MLP Residence continues to monitor and update its policies and procedures to ensure compliance to Provincial and Municipal directives, including in-home activities for our residents, infection control measures as well as visitation rules for families and friends. It is important to note that while the Ontario vaccination program is underway, MLP Residence will not relax its policies with respect to COVID-19 safety plans and procedures – until such time that mass vaccination among the population has been achieved and we are informed by our health partners to revert to “normal” operations.

In an effort to ensure that COVID-19 does not enter our Residence, we have, and shall continue to, enforce IPAC measures and screening tools. In addition, we have, and shall continue to in the future, reach out to all families of our residents to offer education and assistance, re safety procedures and measures which have been implemented at MLP. This means keeping you up to date on the COVID-19 directives as received from our health partners and the Ministry. MLP Residence’s focus is to facilitate the wellbeing of all our people, and this is the driving force behind everything that we do. We are cognisant that some people’s mental health and wellbeing may be strained due to the many necessary inconveniences, or there may be elevated anxiety due to an increased risk of isolation – given social distancing practices; but we want to assure you all that we are, and will continue, to proactively deal with these challenges for the greater benefit of all.

As part of our pandemic response plan and respecting the need to protect the health of our seniors, MLP continues to offer communication and visitation alternatives by way of telephonic, video and digital means, for families to remain in constant touch. Where this is not practical or feasible, we may allow restricted visitation (based on current public health statutes), practicing social distancing and other risk management practices.

There is no doubt that this has been a long race back to normal. But remember, this is a marathon, maybe even an ultra-marathon. The Corporate vision of MLP requires every member of our Team to be the responsible citizen that they can; in order to help keep all those who depend on MLP. Our business continuity plan is strong and is effectively deployed. Throughout these challenging times, MLP’s General Manager has regularly been communicating with families of our seniors, offering them information which can be used to support and leverage our services, including information to the changes to in-house programs, screening and sanitization processes, modifications to group activities, and changes to visitation.

We value the special bond that keeps us all at MLP together – providing excelling services and luxurious accommodation options for all whom we serve. Every action that we take is to ensure that our commitment to service is effectively, efficiently and empathetically conferred.

As we move into March, we wish you peace and tranquility, and the support of friends and family – in whatever form that may come. Warm regards,

Sincerely,

Anik Jivanjee

Chief Executive Officer

Archived Message from CEO

CEO’S Message

Dear Residents, Families and Friends of MLP Residence:

The much talked about second wave of the pandemic has arrived and case counts throughout Canada remain much higher than expected. Our lives have been changed drastically in the last several months due to COVID-19. Worries about the virus and its impact to our health, the change to the daily routines of our families and the economic effect from this pandemic are weighing on each of us. MLP Residence, in addition to caring for the health of the seniors whom we serve, is also actively monitoring and assisting our Operations Team and their families to ensure their continual good health and safety.

During the past 7 months our dedicated and professional Team have been working diligently to prevent the virus from entering into our buildings. The efforts of all our Team Members at MLP Residence has been spectacular – thus far MLP has managed to keep COVID-19 out of the Community, while ensuring that every resident at MLP receives the award-winning care and services which MLP Residence has become synonymously known for during its 20 years of dedicated service.

MLP Residence’s proactive measures with IPAC controls, including enhanced environmental safety precautions; changes to MLP’s visitation policies; ongoing screening and health checks for all residents, staff and visitors for fever and respiratory symptoms; strict social distancing measures by cancelling congregate dining and group activities; regular COVID-19 testing and examination measures at MLP Residence; and our restructured social and wellness programs – are just a few of the main areas where MLP has actuated center-driven procedures and processes to keep everyone safe and healthy.

I am so very grateful for the tireless dedication of our Operations Teams. Our team members are all heroes – as they work around the clock to support and care for our residents, while ensuring that risks for the contagion at MLP Residence is significantly abridged.

I also want to take this opportunity to thank the many families for entrusting us with the care of their loved ones, especially as we navigate through challenging and unchartered waters. In addition, I also want to take this opportunity to thank and appreciate the confidence and dedication of our awesome team members, and their respective families, who have supported MLP during these difficult times. As more cases of COVID-19 are confirmed throughout the Country and with continuing news of outbreaks in senior living and care communities across Canada, I want to share with you all what you can expect from MLP Residence.

First and foremost, we are committed to the health, safety, and well-being of our residents and our Team. As I have stated before, it is at moments like these that we remember our true calling and the reason that has brought us to the senior health care industry. We truly love our residents and greatly appreciate our Team Members – as they all form part of MLP’s extended family!

Secondly, MLP Residence continues to closely monitor and implement protocols received from Public Health Ontario, MSAA, RHRA and ORCA. The safety guidelines applied by MLP Residence also takes into account additional provincial and municipal health departments recommendations. MLP’s preparedness and response to COVD-19 has always been an integrated and comprehensive approach. We have developed at the onset a guide outlining our Operations Team’s activities and initiatives in two detailed documents, namely: COVID-19 Policy and MLP Residence’s Phased Re- Opening Plan. These documents summarize the essential elements of senior living and our commitment and response to COVID-19; including surveillance and preparedness planning, workforce planning and support, supply management, communications, and more. We are happy to share these documents and the clinical resources and tools with anyone who wishes to read them.

Thirdly, we have, over the course of this pandemic, put many precautionary measures in place to respond to and stay ahead of COVID-19 hazards. One of the challenges to the commitment for health and safety has been the shortages of personal protective equipment (PPE) in Canada. To protect our Team and our residents we have sourced thousands of PPE from around the globe to ensure that our safety protocols are not adversely affected due to any potential PPE shortages.

Fourthly, one of the hardest decisions we have had to make, during these months – even before it was mandated by the Province – was to restrict visitors to our Retirement Community, except for end-of-life care. While these changes were necessary — and in line with subsequent guidelines received from provincial and local health officials — it was challenging for us all. During the second wave, as the number of positive cases rise again, we may need to enforce visitation restrictions again in the coming days or weeks. I am confident, that as before, families and loved ones, shall work with our Operations Team to ensure that their loved ones and other seniors at MLP Community, continue to remain safe.

Lastly, isolation and mental well-being are predominantly the two most important challenges for seniors during the current pandemic. Our Operations Team has continually been working hard to enhance the lives of our residents through new and innovative activities that are mindful of social distancing requirements. Smaller groups for shared wellness programs, doorway singing, and one-on- one dedicated activities with our residents and the Activity & Wellness Coordinator are just a few of the many ways that we are supporting and engaging our residents during these trying months. Many in our Community have received gifts of puzzles, crossword, word search or adult colouring books. We are so grateful to families and volunteers in the greater community for their generosity in supporting our residents! Our Teams have shown great courage in these times of uncertainty. Their strength and dedication has been truly inspiring. To honour and recognize these real-life heroes MLP Residence is launching “Honoring Our Heroes” campaign to recognize the commitment and compassion of front-line health workers. I know that you appreciate their efforts as much.

The past several months has been uncharted territory for all, but what is familiar, and reassuring, is the ability of the human spirit to rise up against adversity, to come together, to love and support one another. We are doing everything we can to protect our residents and our Team and will continue this commitment in the days, weeks and months to come.

As before, you all will continue to receive regular and ongoing communication and updates from MLP’s General Manager. These communications shall focus on and inform you about any changes to our operational protocols, updates to health and safety measures at MLP, as well as provide general information about our Residence vis a vis the COVID-19 pandemic, If you have any questions, please feel free to reach out to our General Manager for more information or clarifications.

There are brighter days ahead! Keep safe and well.

Sincerely,

Anik Jivanjee

Chief Executive Officer

CEO’S Message

Dear MLP Family Members;

The past few months have been very difficult for us all, yet we have seen an amazing expression of support for one another. I am comforted by the compassion that is being displayed and remain enthused by how we are all living the motto, “we are in this together”. For all of us, the past few months have been unlike anything we have witnessed in our lifetime. Yet each day, I am inspired by the resilience and fortitude of both our respected residents and our awesome and dedicated team members. As we forge ahead towards returning to “normal operations”, I am confident that we shall be able to look back at this time and be gratified that we made the best of a difficult situation with utmost empathy and consideration. As the number of COVID-19 cases in our Province continues to decline, our health care partners and Management at MLP Residence continue to work together to ensure safe and graduated re-opening of our operations. As we continue to monitor the situation on a daily basis and develop a comprehensive and detailed plan, designed to protect the safety and well-being of all our residents and team members, our General Manager is committed to providing these details and updates to all of our residents and their families by way of emails and telephone calls.

We are delighted that we can now allow family visits, albeit with restrictions, indoors. We know how challenging it has been for residents and families to be apart over these past few months; and are aware how rewarding and wonderful it is to permit families back. In this regard, MLP Residence shall continue to provide information directly to you with regards to the visitation policies, as they evolve, as well as specifics on overall re-opening initiatives in our Community. As many of you are aware, we chose to test every resident and team member at MLP for COVID-19 in early May, and then again, this month. We are pleased to state that all members of our Community were negative for the virus both times. The great progress we have made is a testament to the diligent efforts of our team in following the policies and protocols required to fight the threat of this dangerous virus. It is also a testament to the support and compliance of all our residents and their family members (respecting our visitation protocols). I am looking forward to the day when we can meet in person to share our appreciation and begin our return to usual operating conventions. Until such time, I wish you all good health and my gratitude for your continued support.

Sincerely,

Anik Jivanjee

Chief Executive Officer

CEO’s Message

As you all are aware, our limited visitation policies have been in effect since mid-March. We are so appreciative of everyone’s cooperation, patience and support during a very challenging and unprecedented situation. I am happy to state that MLP Residence has now launched its Phased Re-Opening Plan and we are ready to relax some, but not all, of our operational protocols. Commencing today, we are welcoming family members and friends to visit their loved ones at MLP Residence, with certain guidelines and restrictions in place. This comes at a time when Ontario commences its phased re-opening of public spaces and services, in the coming several weeks.

Prince Edward County has entered Stage 2 of re-opening and is now welcoming tourists and visitors. As the County opens its facilities and parks to tourists, the threat of community spread of the virus is now even greater. MLP Residence continues to closely monitor this situation with statistical data and assistance from our health care partners and authorities including PHO, MSAA and RHRA. The time has not yet come for us at MLP to let our guard down. We are almost at the finish line… but not quite there.

I am deeply grateful for the dedication and compassion that our team has exhibited over the past three months while performing their duties in a heroic manner. Every member of the MLP team continues to provide excelling care and services to our residents under extraordinary circumstances. Over this period, we are proud to say that the MLP team has taken charge to ensure that everyone at MLP remains protected and healthy, without a single case of COVID-19 affecting our Community.

As always, our highest priority remains the protection and safety of our residents and team members. We continue to implement stringent infection prevention and control protocols and have appropriate supplies of Personal Protective Equipment (PPE) to safeguard our team. Some of the safety protocols which remain in place are:

  • While in-room dining remains in place, for those residents who wish to continue to receive their meals in the privacy of their own suites, Ambrosia is now offering “social distance dining” for groups of 10 at a time.
  • Resident engagement and social activities have resumed for groups of 9 or less, while maintaining social distancing protocols. All MLP Team Members continue to wear masks and respect social distancing requirements.
  • Elevator use is now restricted to no more than two people at a time.
  • Resident temperature checks will continue to occur twice a day, as per directives.
  • Essential visitor restrictions will remain, requiring those who meet the criteria to enter the building at the main entrance and pass the screening questions.
  • Team Member screening and PPE protocols will continue.
  • Family visitation currently shall be limited to the designated visitation area only.

Staying in touch and connected with loved ones is a priority for all of us at MLP Residence. With so much happening so quickly, it is now more important than ever to have reliable and trusted sources of information. Hence, our General Manager continues to share updates through her weekly emails and phone calls to all residents’ families. If you have further questions pertaining to our operations or the care your loved one is receiving, please do not hesitate to reach out – as we are committed to transparency and the sharing of information.

We remain dedicated to our residents, your loved ones. Again, I wish to take this opportunity to thank the residents, families and our team for their support, cooperation and patience over the past three months.

We will continue to implement local and provincial rules, guidelines and directives as we proceed through our Phased Re-Opening Plan. The safety and well-being of our residents and team is always our top priority, and we’ll continue to do everything in our power to provide the best possible engagement and support for them. It’s been a difficult period, but we’re excited to take proactive and socially distanced measures as we move towards normal operations.

Thank you for being a part of the MLP Family.

Anik Jivanjee

Chief Executive Officer

CEO’s Message

The health and well-being of our residents and team members continues to be our number one priority. At MLP Residence we recognize that we have a special responsibility as we navigate through unchartered waters during the COVID-19 pandemic. As providers of luxurious senior’s accommodation options with industry-leading dietary, care, social, wellness and housekeeping services, we have over the past several weeks adjusted our day-to-day operations to ensure that our residents continue to enjoy the comforts of their “Home” in a protected yet functional manner. It is in moments like these that our purpose and values stand out – especially for the people whom we serve.

I would like to thank our front-line team members who have been working tirelessly to provide uninterrupted continuum of care to our residents during these challenging times. Furthermore, I also want to take this opportunity to thank all the families and individuals who have reached out to us during the past weeks, to offer their support. We have received numerous emails, cards, and calls from resident’s family members, friends, well-wishers and professional colleagues appreciating the efforts extended by our Team. Thank you, to each and every one of you, for brightening up our lives and providing us with the renewed energy to work through this difficult time.

At MLP Residence we are proud to have a “family” culture. During challenging moments such as this, it is the time to live family values. Our team and support workers are not alone as we provide all available resources to them for their physical, emotional and mental well-being. The dedication and focus by our team have made us even stronger and more united as we proudly live and breathe the MLP tenets. COVID-19 is global in nature, however, the situation is different in each province and changing fast. MLP Residence is fortunate to be working with health-care partners and governmental agencies who continue to extend support protocols and guidelines so that we can focus on doing what we do best – delivering outstanding services to the seniors in our Community. As most of you are aware, all residents and team members were tested for COVID-19 on May 1st 2020. I am pleased to state that there were no positive cases of the virus detected within the MLP Community.

Angela, MLP’s General Manager, continues her weekly communications with all resident’s family members; providing them with updates to both latest legislative changes as well as to MLP’s operational protocols. I am especially pleased to learn that many families have taken upon themselves to also further their interaction with their loved ones; some by taking advantage of the MLP’s Video Call Services, others by dropping of packages containing special treats, and yet others by stopping by the property to wave to their loved ones from outside.

At times like these, the worry list can be long for all of us, there are no exceptions. But I am convinced that we will get through this – if we stay strong, stay united and stay focused. Thank you so much for your support during these trying times. Stay well and stay safe.

Anik Jivanjee

Chief Executive Officer

MLP Residents’ Families

It has been three weeks since I last communicated with you regarding the dramatic impact that COVID- 19 has had on us all. Sadly, since that time, we have observed how this insidious virus impacts individuals, families and communities to the very core of our daily lives. As we all battle this pandemic, there has been a resurgence in the respect for all front-line healthcare workers and community caregivers, who triumph in their everyday acts of courage by extending the much-needed health care services and treatments. To each and every one of these workers and front-line staff, on behalf of MLP Residence and myself, I say THANK YOU!

Today I want to let you all know how MLP Residence has triumphed over this virus so far by keeping all your loved ones safe and healthy. MLP remains focused and unwavering in supporting our dear residents and our amazing team members. We are committed, as always, to ensuring that our residents experience the same level of care and services, that they have been used to. We have had to, of course, modify some of our operational protocols and have brought changes to our visitation policy – all in an effort to keep everyone at MLP safe and healthy.

For the many family members and loved ones who visited MLP regularly, this frequent visitation had become a way of life. Also, for us, we remained connected, got inspired and evolved our friendships with the extended MLP families. While it is the right thing to do, the ban on visitation has been hard for many. I know, that once this situation is over, you all shall be back to share the laughs and memories created, over this period, with your precious ones at MLP.

As the days unfold, we will continue to monitor and evolve our operational guidelines and policies as may be necessary, with the support of the Ministry of Seniors and Accessibility, Ontario Public Health, RHRA and ORCA. As these advisories change, we are committed to adjusting our responses and operations accordingly, while assuring every resident and their families that MLP shall always deliver excelling care and services to our residents – which we have been honoured to provide over the past 20 years.

Thank you for being part of our Community. We consider you a part of the extended MLP Family. We will meet again, soon. Until such time, on behalf of my Team and I, stay well and be safe!

Anik Jivanjee

Chief Executive Officer

Important COVID-19 Update

MLP Residence continues to monitor the ongoing situation regarding COVID-19 closely. We are committed to ensuring the wellbeing of our residents, our team and the operations, while continuing to provide the award-winning retirement and assisted living options and services.

MLP Residence’s management convenes almost daily as the situation continues to evolve, to ensure we are prepared to adapt appropriately. With any new disease we must manage the risks as the information becomes available to us. The uncertainty of the changing situation can be distressing, and it is easy to be swept up in the fears of what might happen. MLP Residence’s Pandemic Preparedness Plan has been activated, and as we modify our standard operating procedures to effectively cope with the threats of COVID19, below are some of the key measures that we have implemented to protect our Community:

  • Refresher training of Team Members in methods to protect residents and themselves from respiratory illnesses.
  • Tracking employee personal international travel and requiring staff to stay home for 14 days.
  • Implementing a 14-day home quarantine if there is a reasonable risk that a Team Member may have COVID-19.
  • Assessing stock of PPE and supplies required to ensure protection of our Team Members and continuity of our operations.
  • Visitors – MLP has, for the protection of our Community, closed visitation and access to our Residence for ALL non-essential visits, till further notice.
  • UPC’s – In order to protect the health integrity of all who proudly call MLP their “home” and our amazing Team Members, we have made a decision to halt all outside agencies from sending their care workers to our building. This has been necessitated as we do not have control over the interactions that outside workers have along with the logistics of their travels. We shall endeavour to provide these services, at a cost, to those affected by this decision by our in-home screened Team Members.
  • Construction – all activities with respect to our second-floor renovations and construction have been halted with immediate effect. No construction workers or contractors are allowed to access the buildings at MLP (save in dire emergency). Workers may only work in one suite (Suite 135), as it has an independent access from the outside.

For your safety and well-being, as well as those around you, may we suggest:

  • Frequent hand washing with soap and hot water, for at least 20 seconds.
  • Cough into your elbow or a tissue.
  • Be sensitive when greeting people as to whether a handshake is appropriate or a simple verbal greeting.
  • If you feel sick (feverish, coughing, or difficulty in breathing)– please stay in your suite and notify one of our Care Staff immediately.
  • Be sensitive in your interaction with other residents and staff so to reduce risk – a wave or verbal greeting; a smile or nod; only handshake if comfortable to both parties.

I want to assure you that the Management and Team here at MLP Residence, are aware of the anxiety this new illness is provoking. In order to assess these risks, we are continually in touch with federal, provincial and municipal levels of government and other support agencies such as Ontario Public Health, RHRA, Ministry of Seniors and Accessibility and ORCA. As these advisories change, we are committed to adjust our response and operations, accordingly.

I want to thank you for helping us and all those that proudly call MLP Residence their home and workplace.

Anik Jivanjee

Chief Executive Officer

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