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CEO’S Message

Dear MLP Family Members;

The past few months have been very difficult for us all, yet we have seen an amazing expression of support for one another. I am comforted by the compassion that is being displayed and remain enthused by how we are all living the motto, “we are in this together”. For all of us, the past few months have been unlike anything we have witnessed in our lifetime. Yet each day, I am inspired by the resilience and fortitude of both our respected residents and our awesome and dedicated team members. As we forge ahead towards returning to “normal operations”, I am confident that we shall be able to look back at this time and be gratified that we made the best of a difficult situation with utmost empathy and consideration. As the number of COVID-19 cases in our Province continues to decline, our health care partners and Management at MLP Residence continue to work together to ensure safe and graduated re-opening of our operations. As we continue to monitor the situation on a daily basis and develop a comprehensive and detailed plan, designed to protect the safety and well-being of all our residents and team members, our General Manager is committed to providing these details and updates to all of our residents and their families by way of emails and telephone calls.

We are delighted that we can now allow family visits, albeit with restrictions, indoors. We know how challenging it has been for residents and families to be apart over these past few months; and are aware how rewarding and wonderful it is to permit families back. In this regard, MLP Residence shall continue to provide information directly to you with regards to the visitation policies, as they evolve, as well as specifics on overall re-opening initiatives in our Community. As many of you are aware, we chose to test every resident and team member at MLP for COVID-19 in early May, and then again, this month. We are pleased to state that all members of our Community were negative for the virus both times. The great progress we have made is a testament to the diligent efforts of our team in following the policies and protocols required to fight the threat of this dangerous virus. It is also a testament to the support and compliance of all our residents and their family members (respecting our visitation protocols). I am looking forward to the day when we can meet in person to share our appreciation and begin our return to usual operating conventions. Until such time, I wish you all good health and my gratitude for your continued support.

Sincerely,

Anik Jivanjee

Chief Executive Officer

Archived Message from CEO

CEO’s Message

As you all are aware, our limited visitation policies have been in effect since mid-March. We are so appreciative of everyone’s cooperation, patience and support during a very challenging and unprecedented situation. I am happy to state that MLP Residence has now launched its Phased Re-Opening Plan and we are ready to relax some, but not all, of our operational protocols. Commencing today, we are welcoming family members and friends to visit their loved ones at MLP Residence, with certain guidelines and restrictions in place. This comes at a time when Ontario commences its phased re-opening of public spaces and services, in the coming several weeks.

Prince Edward County has entered Stage 2 of re-opening and is now welcoming tourists and visitors. As the County opens its facilities and parks to tourists, the threat of community spread of the virus is now even greater. MLP Residence continues to closely monitor this situation with statistical data and assistance from our health care partners and authorities including PHO, MSAA and RHRA. The time has not yet come for us at MLP to let our guard down. We are almost at the finish line… but not quite there.

I am deeply grateful for the dedication and compassion that our team has exhibited over the past three months while performing their duties in a heroic manner. Every member of the MLP team continues to provide excelling care and services to our residents under extraordinary circumstances. Over this period, we are proud to say that the MLP team has taken charge to ensure that everyone at MLP remains protected and healthy, without a single case of COVID-19 affecting our Community.

As always, our highest priority remains the protection and safety of our residents and team members. We continue to implement stringent infection prevention and control protocols and have appropriate supplies of Personal Protective Equipment (PPE) to safeguard our team. Some of the safety protocols which remain in place are:

  • While in-room dining remains in place, for those residents who wish to continue to receive their meals in the privacy of their own suites, Ambrosia is now offering “social distance dining” for groups of 10 at a time.
  • Resident engagement and social activities have resumed for groups of 9 or less, while maintaining social distancing protocols. All MLP Team Members continue to wear masks and respect social distancing requirements.
  • Elevator use is now restricted to no more than two people at a time.
  • Resident temperature checks will continue to occur twice a day, as per directives.
  • Essential visitor restrictions will remain, requiring those who meet the criteria to enter the building at the main entrance and pass the screening questions.
  • Team Member screening and PPE protocols will continue.
  • Family visitation currently shall be limited to the designated visitation area only.

Staying in touch and connected with loved ones is a priority for all of us at MLP Residence. With so much happening so quickly, it is now more important than ever to have reliable and trusted sources of information. Hence, our General Manager continues to share updates through her weekly emails and phone calls to all residents’ families. If you have further questions pertaining to our operations or the care your loved one is receiving, please do not hesitate to reach out – as we are committed to transparency and the sharing of information.

We remain dedicated to our residents, your loved ones. Again, I wish to take this opportunity to thank the residents, families and our team for their support, cooperation and patience over the past three months.

We will continue to implement local and provincial rules, guidelines and directives as we proceed through our Phased Re-Opening Plan. The safety and well-being of our residents and team is always our top priority, and we’ll continue to do everything in our power to provide the best possible engagement and support for them. It’s been a difficult period, but we’re excited to take proactive and socially distanced measures as we move towards normal operations.

Thank you for being a part of the MLP Family.

Anik Jivanjee

Chief Executive Officer

CEO’s Message

The health and well-being of our residents and team members continues to be our number one priority. At MLP Residence we recognize that we have a special responsibility as we navigate through unchartered waters during the COVID-19 pandemic. As providers of luxurious senior’s accommodation options with industry-leading dietary, care, social, wellness and housekeeping services, we have over the past several weeks adjusted our day-to-day operations to ensure that our residents continue to enjoy the comforts of their “Home” in a protected yet functional manner. It is in moments like these that our purpose and values stand out – especially for the people whom we serve.

I would like to thank our front-line team members who have been working tirelessly to provide uninterrupted continuum of care to our residents during these challenging times. Furthermore, I also want to take this opportunity to thank all the families and individuals who have reached out to us during the past weeks, to offer their support. We have received numerous emails, cards, and calls from resident’s family members, friends, well-wishers and professional colleagues appreciating the efforts extended by our Team. Thank you, to each and every one of you, for brightening up our lives and providing us with the renewed energy to work through this difficult time.

At MLP Residence we are proud to have a “family” culture. During challenging moments such as this, it is the time to live family values. Our team and support workers are not alone as we provide all available resources to them for their physical, emotional and mental well-being. The dedication and focus by our team have made us even stronger and more united as we proudly live and breathe the MLP tenets. COVID-19 is global in nature, however, the situation is different in each province and changing fast. MLP Residence is fortunate to be working with health-care partners and governmental agencies who continue to extend support protocols and guidelines so that we can focus on doing what we do best – delivering outstanding services to the seniors in our Community. As most of you are aware, all residents and team members were tested for COVID-19 on May 1st 2020. I am pleased to state that there were no positive cases of the virus detected within the MLP Community.

Angela, MLP’s General Manager, continues her weekly communications with all resident’s family members; providing them with updates to both latest legislative changes as well as to MLP’s operational protocols. I am especially pleased to learn that many families have taken upon themselves to also further their interaction with their loved ones; some by taking advantage of the MLP’s Video Call Services, others by dropping of packages containing special treats, and yet others by stopping by the property to wave to their loved ones from outside.

At times like these, the worry list can be long for all of us, there are no exceptions. But I am convinced that we will get through this – if we stay strong, stay united and stay focused. Thank you so much for your support during these trying times. Stay well and stay safe.

Anik Jivanjee

Chief Executive Officer

MLP Residents’ Families

It has been three weeks since I last communicated with you regarding the dramatic impact that COVID- 19 has had on us all. Sadly, since that time, we have observed how this insidious virus impacts individuals, families and communities to the very core of our daily lives. As we all battle this pandemic, there has been a resurgence in the respect for all front-line healthcare workers and community caregivers, who triumph in their everyday acts of courage by extending the much-needed health care services and treatments. To each and every one of these workers and front-line staff, on behalf of MLP Residence and myself, I say THANK YOU!

Today I want to let you all know how MLP Residence has triumphed over this virus so far by keeping all your loved ones safe and healthy. MLP remains focused and unwavering in supporting our dear residents and our amazing team members. We are committed, as always, to ensuring that our residents experience the same level of care and services, that they have been used to. We have had to, of course, modify some of our operational protocols and have brought changes to our visitation policy – all in an effort to keep everyone at MLP safe and healthy.

For the many family members and loved ones who visited MLP regularly, this frequent visitation had become a way of life. Also, for us, we remained connected, got inspired and evolved our friendships with the extended MLP families. While it is the right thing to do, the ban on visitation has been hard for many. I know, that once this situation is over, you all shall be back to share the laughs and memories created, over this period, with your precious ones at MLP.

As the days unfold, we will continue to monitor and evolve our operational guidelines and policies as may be necessary, with the support of the Ministry of Seniors and Accessibility, Ontario Public Health, RHRA and ORCA. As these advisories change, we are committed to adjusting our responses and operations accordingly, while assuring every resident and their families that MLP shall always deliver excelling care and services to our residents – which we have been honoured to provide over the past 20 years.

Thank you for being part of our Community. We consider you a part of the extended MLP Family. We will meet again, soon. Until such time, on behalf of my Team and I, stay well and be safe!

Anik Jivanjee

Chief Executive Officer

Important COVID-19 Update

MLP Residence continues to monitor the ongoing situation regarding COVID-19 closely. We are committed to ensuring the wellbeing of our residents, our team and the operations, while continuing to provide the award-winning retirement and assisted living options and services.

MLP Residence’s management convenes almost daily as the situation continues to evolve, to ensure we are prepared to adapt appropriately. With any new disease we must manage the risks as the information becomes available to us. The uncertainty of the changing situation can be distressing, and it is easy to be swept up in the fears of what might happen. MLP Residence’s Pandemic Preparedness Plan has been activated, and as we modify our standard operating procedures to effectively cope with the threats of COVID19, below are some of the key measures that we have implemented to protect our Community:

  • Refresher training of Team Members in methods to protect residents and themselves from respiratory illnesses.
  • Tracking employee personal international travel and requiring staff to stay home for 14 days.
  • Implementing a 14-day home quarantine if there is a reasonable risk that a Team Member may have COVID-19.
  • Assessing stock of PPE and supplies required to ensure protection of our Team Members and continuity of our operations.
  • Visitors – MLP has, for the protection of our Community, closed visitation and access to our Residence for ALL non-essential visits, till further notice.
  • UPC’s – In order to protect the health integrity of all who proudly call MLP their “home” and our amazing Team Members, we have made a decision to halt all outside agencies from sending their care workers to our building. This has been necessitated as we do not have control over the interactions that outside workers have along with the logistics of their travels. We shall endeavour to provide these services, at a cost, to those affected by this decision by our in-home screened Team Members.
  • Construction – all activities with respect to our second-floor renovations and construction have been halted with immediate effect. No construction workers or contractors are allowed to access the buildings at MLP (save in dire emergency). Workers may only work in one suite (Suite 135), as it has an independent access from the outside.

For your safety and well-being, as well as those around you, may we suggest:

  • Frequent hand washing with soap and hot water, for at least 20 seconds.
  • Cough into your elbow or a tissue.
  • Be sensitive when greeting people as to whether a handshake is appropriate or a simple verbal greeting.
  • If you feel sick (feverish, coughing, or difficulty in breathing)– please stay in your suite and notify one of our Care Staff immediately.
  • Be sensitive in your interaction with other residents and staff so to reduce risk – a wave or verbal greeting; a smile or nod; only handshake if comfortable to both parties.

I want to assure you that the Management and Team here at MLP Residence, are aware of the anxiety this new illness is provoking. In order to assess these risks, we are continually in touch with federal, provincial and municipal levels of government and other support agencies such as Ontario Public Health, RHRA, Ministry of Seniors and Accessibility and ORCA. As these advisories change, we are committed to adjust our response and operations, accordingly.

I want to thank you for helping us and all those that proudly call MLP Residence their home and workplace.

Anik Jivanjee

Chief Executive Officer

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